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Who should be in charge of the master account?

The creation of a master account should ideally be coordinated in advance with your account manager and the activities of the master account should also be defined once. 

The master account can be supervised by one or more persons, so that in individual absence another person has the supervision. 

The supervision of the master account should be carried out by a person who is ideally familiar with the smapOne platform, knows the users and also knows the processes.